Librarian II, April 2013 – Present
Austin Public Library (Faulk Central), Austin, TX

A reference librarian at a large, downtown public library, I aim to improve the customer experience and enrich lives through increased opportunity and entertainment, on the web, in the library and in the community.

  • Answers research, tech troubleshooting and general library logistics questions in person, over the phone, through email and via chat
  • Teaches classes, leads tours and does off-site outreach for library promotion and education
  • Launched the class Tech Toy Time for helping customers download library eBooks to their devices and developed staff training guide for implementing the program system-wide
  • Creates and updates library FAQs (using LibAnswers software) with customer-friendly language and screenshots
  • Developed how-to and style guide for making attractive, consistent, effective LibGuides
  • Trains staff on how make LibGuides
  • Creates and updates several web pages
  • Develops the circulating and reference print collections for computers, philosophy, psychology, journalism, library science and publishing, including weeding and purchase recommendations
  • Created and manages all aspects of a small, non-circulating zine collection
  • Successfully led proposal team for creating bicycle outreach (a book-bike-mobile) and is presently on the task force to execute the project
  • Led a team for restructuring the library’s website navigation through its header and footer menus, a project that earned me official commendation (“Above and Award Award”)
  • Performs with the award-winning Bibliofiles book cart drill team

Reference and Instruction Librarian,
September 2010 – March 2013
Walden University Library, Minneapolis, MN

Performed an array of ongoing and project-based duties for a fully online academic library.

  • Answered student research questions over the phone and by email
  • Developed and delivers webinars for students and faculty
  • Provided virtual dissertation literature review consultations
  • Traveled nationally to teach one-on-one and large group lectures
  • Created online information literacy and subject research guides
  • Investigated and proposed content organization schemes for website restructuring
  • Planned and conducted user testing to capture user behavior and used this data for website improvements
  • Investigated standards and developed a comprehensive style guide governing all aspects of library content creation, across all platforms, with an emphasis on link and image accessibility for ADA compliance
  • Served as faculty outreach liaison for the College of Education and Leadership
  • Researched topics and provided bibliographies for faculty and staff
  • Assessed collection for new program development
  • Evaluated new databases for content and usability
  • Received staff award for website and style guide work [ read nominator comments ]

Catalog Assistant Intern,
February – May 2010
Public Radio International, Minneapolis, MN

Cataloged PRI / WNYC’s “The Takeaway” radio segments into an internal digital asset management system.

  • Determined appropriate data and cross-referenced authority files
  • Assigned subject headings based on content analysis
  • Provided consultation for taxonomy improvement

Pathfinder Development Librarian,
August – December 2009; March – May 2010
Lindell Library, Augsburg College, Minneapolis, MN

Created 10 online research guides using LibGuides software.

  • Determined optimal organization and design for the guides
  • Researched, selected and annotated relevant print and online resources to meet curricula needs
  • Collaborated to create a style guide for consistency and quality control
  • Was offered two additional contracts after the successful completion of the first

Graduate Academic Assistant,
September 2007 – December 2007; January 2009 – April 2009
Irving K. Barber Learning Centre, University of British Columbia, Vancouver, BC, Canada

Provided reference in the Art + Architecture + Planning and Science and Engineering Libraries as a student librarian.

  • Performed basic and in-depth reference in person and over the phone
  • Assisted subject librarians with bibliographic verification and environmental scans

Student Librarian (Co-op Positions),
January – December 2008
McPherson Library, University of Victoria, Victoria, BC, Canada

May – December: Assisted with information literacy and outreach initiatives. [ see related website report ]

  • Wrote content for and designed web pages for research literacy and information discovery
  • Created and updated print aids (citation style guides, “How to Avoid Plagiarism,” and more)
  • Created an online tutorial
  • Led general and course-specific classroom workshops
  • Conducted tours for new and prospective students
  • Provided reference service

January – April: Assisted with developing and promoting the institutional repository, UVicDSpace.

  • Researched and created supporting documents for UVicDSpace, including policies, procedures, marketing materials and more, in print and online
  • Assisted with promotional, educational and instructional presentations to faculty
  • Performed environmental scans for scholarly and open access publishing
  • Provided reference service

Library Assistant II,
September 2005 – August 2006
Periodicals and Reserve at Wilson Library, University of Minnesota, Minneapolis, MN, USA

Coordinated the digitization of class course reserves and other duties as assigned.

  • Developed and maintained course web pages with Dokutek software
  • Investigated copyrights and terms of use for e-Reserve content
  • Determined best practices and developed written procedures for e-Reserve
  • Assisted in the supervision of 14 undergraduate student workers
  • Performed scheduling, payroll processing and training for student workers
  • Negotiated and resolved overdue fines with patrons

Library Intern,
June 2005 – August 2005
Utne Magazine, Minneapolis, MN, USA

Assisted in the management of the magazine’s collection of over 1,500 alternative periodicals.

  • Catalogued materials and corrected faulty records
  • Indexed the Utne magazine for future reference work and retrospectives
  • Provided research for leads and fact checking
  • Weeded and shifted the collection for ease and timeliness of use
  • Attended editorial meetings and pitched story ideas
  • Wrote short blurbs for articles on the magazine’s website